Payments Cancellations and Ammendments
Valid credit or debit card details are required to confirm your booking. Payment is required at the time of your booking.
To receive a full unconditional refund:
- Single room stays require at least two weeks’ notice,
- Multiple room cancellations, require at least 4 weeks’ notice,
- Whole house cancellations (or bookings of more than 12 room nights), require 3 months notice.
If you give less than the required notice a full cancellation charge will apply. In the event we can resell the cancelled room or rooms, we will process a refund of 100% of the rate quoted less a $30 amendment/administration charge. If you cancel within 2 days of the Date of Arrival or you do not arrive, a full charge applies.
Cancellations must be notified in writing by email to firstname.lastname@example.org
Amendments to reservations may be subject to an administration charge of $30.
Policy effective 1 April 2016